Delivery Information

We offer a range of options to enable orders to be delivered in a way that suits you.

PROCESSING TIME

When you place your order, our goal is to have it processed and dispatched as soon as possible. You can view individual processing times for items on their product page. We're committed to getting your items to you as swiftly as possible. However, there are a few important points to keep in mind-

• Potential Delays: In periods of high order volumes, we may need to extend our processing times. Rest assured, we'll do our best to communicate any processing delays transparently. Look out for updates on our homepage and during the checkout process.
• Weekend Orders: Orders submitted over the weekend will start off the processing journey on Monday. We appreciate your patience as we get things rolling at the start of the week.
• Individual Product Processing Time: For specific details on the processing time of each product, we encourage you to check the individual product pages. This will provide you with the most accurate information tailored to the items you've selected.
• Pre-Order Items: If you've ordered a pre-release or pre-order item, please refer to the outlined timeframes on the respective product page. We ensure that these items are processed within the specified timeframe mentioned, keeping you in the loop about their release.
• Mixed Orders: If you order a Made to Order or Personalised Item and a Ready to Post item the order will be sent when the final item is ready which will be the made to order processing time.

DELIVERY PROVIDERS

We want to make sure your order gets to you just the way you want it. Here are the delivery options available for you-

• Royal Mail 24HR Tracked: Delivery within 24 hours of dispatch by Royal Mail, Mon-Sat 8am-3pm.
• Royal Mail 48HR Tracked: Delivery within 48 hours of dispatch by Royal Mail, Mon-Sat 8am-3pm.

DELAYS

We strive for a smooth and timely delivery, but sometimes delays can happen. In the event of a delay with your order, rest assured that we'll reach out to you promptly. To ensure you stay in the loop, please make sure your contact information is current.

Here's how we handle delays:

1. Notification: If there's a delay, we'll contact you to provide details. Your understanding is crucial, and we're committed to keeping you informed every step of the way.
2. Up-to-Date Contact Information: To receive timely notifications, please double-check that the contact information you've provided is up-to-date. This ensures we can reach you without any hiccups.
3. Flexibility: If the revised delivery date doesn't suit your schedule, no worries. Let us know within 24 hours, and we'll promptly cancel and refund your order.
4. Check Your Spam Folder: Sometimes our messages may end up in your spam folder. To ensure you don't miss any important updates, please keep an eye on your spam folder for notifications from us.

We appreciate your understanding in unforeseen circumstances. If you have any concerns or questions about your order, feel free to reach out. We're here to assist you and make sure your shopping experience remains hassle-free. Thank you for choosing us!